Privacy Policy

Welcome to DeliveryWala ("we", "our", or "us"). DeliveryWala operates a food and grocery delivery platform available through our Android mobile application. We are committed to protecting your personal information and your right to privacy in accordance with the Information Technology Act, 2000.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

DeliveryWala is an Indian company operating a unified platform for food and grocery delivery. Contact: support@deliverywala.in

4.1 Information You Provide

• Full Name:Used to personalise your experience.
• Phone Number:Required for account creation and delivery.
• Email (Optional):Collected via Google Sign-In.
• Delivery Address:For delivery purposes.
• Payment Info:Processed via PCI-DSS compliant gateways.

4.2 Automatic Collection

• Location:GPS for accurate delivery.
• Device Info:Model, OS, identifiers.
• Usage Data:Via Google Analytics for Firebase.
• Crash Reports:Via Firebase Crashlytics.

• Account management and authentication
• Order processing and fulfillment
• Communications via push/SMS
• Location-based services
• Payment processing
• Personalization
• Analytics
• Fraud prevention
• Legal compliance

• INTERNET:Server connectivity.
• ACCESS_FINE_LOCATION:Precise GPS.
• ACCESS_COARSE_LOCATION:Approximate location.
• POST_NOTIFICATIONS:Order updates.

• Credit/Debit Cards
• UPI
• Net Banking
• Digital Wallets
• Cash on Delivery

We do not store card numbers, CVV, or UPI PIN.

We do not sell your personal information.

• Delivery Partners:Name, phone, address for order fulfillment.
• Payment Gateways:Transaction data.
• Google Services:Analytics and crash data.
• Legal:When required by law.

• Account data: Duration of account
• Order history: 3 years (tax compliance)
• Analytics: 90 days
• Deletion: Within 30 days of request

• TLS/SSL encryption in transit
• Secure cloud infrastructure
• Regular security assessments
• Limited employee access

We use Google Analytics for Firebase and Crashlytics. Google Privacy Policy

• Access:Request a copy of your data.
• Correction:Update inaccurate data.
• Withdrawal:Revoke consent via device settings.
• Portability:Export your data.
• Deletion:Request account deletion.

Email support@deliverywala.in with subject "Account Deletion Request". Processing: 7 business days.

• Data collected: Name, phone, email, location, device info
• Data shared: Only for order fulfillment
• Data encrypted in transit
• No data sold to third parties
• Not directed at children under 13

This policy does not apply to third-party websites. Review their privacy policies.

We may update this policy. Continued use constitutes acceptance.

Governed by Indian law. Exclusive jurisdiction: Courts of India.